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Preferred Automotive
12356 Wilkins Ave
Rockville, MD 20852
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What Exactly Happens When You Bring a Car to an Auto Repair Shop?

If you’ve been driving for a long time now, you probably know what to expect when you bring your vehicle into an auto repair shop in Rockville. But there are lots of people who have never had to bring their car in for a repair. They often feel anxious about doing it and aren’t sure exactly what they’re in for once they bring their car into the shop for repair.  

Let’s pull back the curtain and reveal what actually does down when a vehicle owner brings their car to an auto repair shop to have it looked at by a mechanic. Here is the process that will usually play out. 

auto repair shop in Rockville

An auto repair shop employee talks to a vehicle owner about their car. 

When you first walk into an auto repair shop to have a Rockville auto repair made, you’ll begin by speaking with someone at the front desk about your problem. Depending on how large the auto repair shop is, that employee might be the owner of the shop, a service manager, or someone else. Regardless, they’ll ask you for some details about your vehicle and have you describe the problem that you’re currently facing with it.  

The employee puts together a service report. 

Once you’ve described the problem you’re dealing with, the auto repair shop employee will put together a service report for a mechanic. This report will detail the issues you’re having with your vehicle and give a mechanic an idea of what they need to look out for when inspecting your car.  

A mechanic takes the report and checks the vehicle out. 

After your service report is finished, your car will be taken into the auto repair shop’s garage and inspected thoroughly. Mechanics will usually check out the area in which you’re experiencing an issue as well as other key parts of your car. They may also need to test drive your car to see if they can replicate the problem you’ve been experiencing.  

The mechanic recommends repairs to fix whatever is wrong with the car. 

At this point, the mechanic should have all the information they need to diagnose the issue with your car. They should be prepared to recommend a repair that will alleviate whatever problems you’ve been having with it. They’ll communicate this back to the employee that you spoke with originally so that they can get in touch with you. No repairs will be made until you have given the go-ahead for them.  

The original employee contacts the customer to get the repair approved. 

At the end of this process, it’ll ultimately be up to you to decide whether or not you want to make the repair that was recommended by the mechanic. The original employee that you talked to will reach out to you and give you your options. They’ll also provide you with a quote so you know how much a repair will cost. It’ll arm you with all the information you need to make an informed decision.  

Now that you know what happens when you bring your vehicle into an auto repair shop, you shouldn’t be too nervous the next time you have to do it. If you are, Preferred Automotive would be happy to put your mind at ease by providing you with the best customer service in the business. We can also set you up with the services of a highly-skilled and trained Rockville mechanic. Reach out to us at (301) 881-8530 today or come to 12356 Wilkins Ave., Rockville, MD 20852 to make an appointment with us. 

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