We really appreciate your support and would love to hear from you!
Your business is very appreciated. We truly value your feedback as we use this information to help us to continue to improve our customer service, overall performance and your experience when working with us.
"Preferred Automotive is our preferred car service place to go! We have been going there for a year now and the business and it people are all about your customer satisfaction and car needs! Definitely the right place for both of our vehicles!"
~ Aracelis G.
"Been going to Preferred Automotive for almost three years now. Service is always quick and courteous. They always take the time to explain what went wrong and how they will fix it. Definitely have peace of mind that my car is well taken care of."
~ A. N.
"Great experience. Quick response and speedy service. The effort and detail that was put into the proposed work and estimate was incredible. They actually show and explain the issues, not just tell you what needs to be done."
~ Austin M.
"Staff were very friendly and polite. Prior to making repairs to my car, they sent me a detailed report, which they took time to go through with me. They were not pushy at all, and the prices seemed very reasonable."
~ Jared F.
"Gary & co. were great! They changed my oil, and inspected my car before a long road trip at Thanksgiving. They were open, honest and explained everything to me patiently and I chose what to fix immediately and what to put on hold. I didn't know going in for an oil change, I would need work on my brakes and I had to get back to work so they expedited the work--putting more manpower on my car so I could get back to work. I really really appreciate it. I will be back--thank you for all you have done and your kindness--love the shop dog too!!"
~ Carrie Kveton
"These guys deserve every 5 star they receive - outstanding customer service, honest work, and good conversation.
My 2002 Jeep Cherokee's starter went out when I was on Rockville pike getting breakfast around 9:30am. Called and had it towed to the closest shop I could find, which happened to be Preferred Auto. I explained to them that I lived in Leesburg, VA and did not have any other transportation back home other than my Jeep. They told me they would do everything they could to have the Jeep fixed by time they closed at 5pm.
I went back into the shop around 4pm and said I would take my chances and wait. They said they would do my starter right now so I can get back on the road and drive home that same day. I waited in the waiting room and chatted with Gary and Todd. At 5pm they pulled the Jeep out of the bay and gave me the keys and I made it home like nothing even happened.
Thanks so much Gary, you guys are awesome."
~ Chadwick Conry
"I'd like to thank the Guys over at Preferred Automotive, once again for the spectacular job they've done on my vehicle. Total satisfaction is how I feel when I go to pick up my car, they're thorough with finding the problem and thorough with fixing the problem. This is my second car that I brought to Preferred they are kind n courteous from the time u walk in the door till the time you leave and all I can say is to the Guys up front to the Guys in the back. You Guys rock at Preferred!"
~ Calvin Parker
"My car was making a noise near the driver seat area so I scheduled an appointment with Todd at preferred automotive for a diagnostic. The shop only gives morning appointments if you plan to wait. The Mechanic Alex took 2 thorough hours to do the diagnostic. Todd provided me with the updates that Alex provided in a detailed report with pictures for everything that was inspected and checked in my car. I really liked the visuals since you can see what work needed to get done without the uncertainty. Also the report was set up based on urgency of repair which is great. I agreed to repair the following necessary work: battery replacement, engine filter replacement, coolant cap replacement, and the front metal piece near my front tire since it was causing the noise near my driver area. I have been driving my car for the past three days and so far so good. I appreciate the work and detail this shop provides and I recommend it for its level of detail and service."
~ Ishraq Alkibsi
"Gary and all the wonderful men at preferred automotive were amazing. They were not just professional but kind. I love how they take pictures of what needs to be done and are also more then willing to explain what needs to be done even if it is multiple times for someone who does not know anything about cars like me. I highly recommend taking your car to Gary and his amazing staff. Thank you for everything!"
~ Melissa Felzenberg