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Preferred Automotive
12356 Wilkins Ave
Rockville, MD 20852
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How You’ll Know an Auto Repair Shop Isn’t Right for You

No matter how hard you work to maintain your car, there is going to come a time when you’re going to need to take it to an auto repair shop in Rockville. A problem with your brakes, your tires, or, heaven forbid, your engine will pop up, and you’ll need to have a mechanic take a look at it. It’s important for you to have a repair shop you trust on your side.

Don’t assume that an auto repair ship is going to be right for you simply because it’s located around the corner from your house or is owned by a guy you went to high school with 20 years ago. Instead, do your homework and find a repair shop that will give you access to great services at the right price every time you bring your car in to have something done. Here are a few ways you’ll know an auto repair shop is not right for you.

Rockville, MD mechanic

They don’t give you a warm welcome.

When you call a Rockville repair shop or stop in to see them in person, they should go out of their way to make you feel comfortable. That means greeting you warmly and asking how they can help you before listening to your problem. There are some auto repair shops that will barely say hello to you when you call or stop in. Those aren’t the kinds of repair shops you want or need. You need a shop that’ll make you feel like you’re a part of their family when you reach out to them.

They make you feel stupid.

When you need to have repairs made to your car, a good mechanic should take the time to explain them to you in detail so that you know what the issue is with your vehicle. They should not say things like, “When is the last time you serviced your transmission? It looks like it’s in terrible shape!” All that’s going to do is make you feel stupid and small. Make sure an auto repair shop doesn’t ever make you feel that way.

They take their time when they have your car.

There are some car repairs that are going to take a few days to finish. There are even some instances in which auto repair shops will need to keep a car for a week or two to get to the bottom of an issue. But generally speaking, good auto repair shops should go out of their way to get your car back to you as soon as possible. If your repair shop constantly drags their feet, it’s time to find a new shop to service and repair your car.

They seem to charge you too much.

Does it seem like your auto repair shop is ripping you off when they make repairs to your car? Use the internet to see the average cost for the most recent repairs that you had made. If your shop is charging way more than what most other shops are, there could be a reason for it. They may, for example, have more skilled technicians working on cars, which would explain the price hike. But there is also a chance they may just be charging you too much because they know that you don’t know any better. You shouldn’t stand for that type of treatment.

At Preferred Automotive, we work hard to make sure that we treat all of our customers with the respect they deserve. We also encourage our Rockville mechanics to go out of their way to be courteous and kind to customers. Call us at (301) 881-8530 today to hear about what sets us apart from other repair shops or come see for yourself by bringing your car to 12356 Wilkins Ave., Rockville, MD 20852.

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