Once people visit a Rockville, MD auto repair shop a few times, they tend to continue going back to it again and again. Even if they’re not 100 percent happy with the service they receive, the familiarity of the shop keeps them coming back. They don’t want to have to go through the hassle of trying to find another shop to service their vehicle.
You should always remember that you don’t have to continue taking your car to one specific shop, just because. There are plenty of options out there, and if you’re not happy with your shop, there is another one that will gladly provide you with service. Here are 4 signs that will let you know it’s time to find a new auto repair shop right away.
You don’t know if the mechanics in your auto repair shop are certified.
Being an auto mechanic used to be a lot simpler 10 or 20 years ago than it is today. There weren’t as many vehicle options back then, and mechanics didn’t need to be certified in specific areas. But in 2018, mechanics need certain training and certifications to work on certain types of cars. If your auto repair shop doesn’t have certifications hanging on the wall for you to see, you might have cause for concern. It could indicate a lack of certified mechanics at your shop.
You aren’t treated with excellent customer service when you visit your auto repair shop.
There are far too many businesses that provide auto repair in Rockville, MD but do it without demonstrating excellent customer service. You are likely paying hundreds of dollars every year to service your car at one shop over all the others. The least they can do is welcome you warmly when you visit their shop and let you know they appreciate your business.
You suspect your auto repair shop may have ripped you off.
Do you feel like you paid way too much at one point for your auto repair shop to make a repair for you? You might not trust the shop to recommend services to you anymore. That’s a tough spot for you to be in since you could very well end up turning down a service that your vehicle actually needs simply because of the way you’ve been treated in the past. Find a new repair shop for your car if you have a nagging suspicion about your current one.
You’ve heard about a much better auto repair shop from friends or family members.
One of the best ways to find a reputable auto repair shop in the first place is by asking friends and family members for recommendations. If they suggest a shop to you, it’s worth exploring if that shop might be better than your current one.
At Preferred Automotive, we work hard to earn the trust of all our customers. We appreciate when people bring their vehicles in to have them worked on by our mechanics in Rockville, MD, and we try to show it by setting them up with great customer service. See how we operate for yourself by calling us at (301) 881-8530 or paying us a visit at 12356 Wilkins Ave, Rockville, MD 20852.